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Privacy Policy

DoubleEdge is commited to protecting your privacy and complying with the GDPR. In the fulfilment of the services we provide, we may need to hold some personal details about you, this document explains why we have that information, how we use and handle it and your rights to that information.

Information we collect voluntarily

When you sign up for and use our services, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. This may include your name, contact information such as email address, phone number, and professional information such as Job title and location.

Information we collect automatically

When you browse our website we may collect information about your visit to our website, your usage of the services and your web browsing. That information may include your IP Address, your operating system, your browser ID, your browsing activity and other information about how you interacted with our website. We may collect this information as part of log files as well as through the use of cookies and other tracking technologies.

Why are we holding this personal information?

  • The information we hold will be used primarily to deliver contracted services and products only for the stated purpose. In carrying out these services we may use your details we hold in order that we can communicate with you by email or phone
  • We may hold this data if we are legally required to do so 
  • We use personal data to communicate with you and provide customer support
  • The personal information we hold is stored and processed securely in line with UK Governments Cyber Essentials guidelines for Cyber security controls
  • We may hold this data to send you system alert messages informing you of temporary or permanent changes to our services such as planned outages, new features, version updates, releases and changes to our Privacy Policy

What we don't do with your personal information?

We do not pass your information on to any third parties not associated with the fulfilment of our services.

How long do we keep your personal data?

At the written request of the Data Controller, we (the Data Processor) will delete the Personal Data or return it to the Data Controller within a reasonable time after the end of the provision of the sevices under the service agreement.

What are your personal data rights?

Most of the data we collect and the purposes we use it for are necessary for us to operate and improve our services or comply with our obligations as a service provider. If at any point you believe the information we hold on you is incorrect, or you want us to correct and delete that information you can exercise your rights under the current GDPR laws. These rights include:-

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object

These rights may be limited in some situations - for example, where we can demonstrate that we have a legal requirement to process your data.

Security/Compliance

  • We agree to comply with obligations under the GDPR with respect to security of processing, the notification of personal data breaches, the conduct of data protection impact assessments and in dealing with the ICO
  • We take reasonable measures to safeguard your information and protect personal information from loss, misuse and unauthorised access, disclosure, alteration and destruction.

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