Voice services remain the bedrock of business-critical communications and new technologies present many opportunities for companies to improve performance through better customer service, increased productivity and greater collaboration. Our focus is on helping you realise the potential of the latest voice services so that you can work smarter and more efficiently.
Capture and store any type of multimedia communication globally, in real-time and at source, ready for review and analysis in a single-pane view. No need for middleware, just one simple SaaS solution, Soteria, powered by Insightful Technology.
If you store, process or transmit payment card details, you must comply with the Payment Card Industry Data Security Standard (PCI DSS) – which can be complex and costly. We offer specialist advice on all aspects of compliance, along with bespoke hosted solutions that remove your agents and infrastructure from the scope of assessment.
SIP enhances the capabilities of IP across fixed and mobile networks to reduce costs, simplify operations and improve the delivery of business applications across multiple sites. Find out how we can help you take advantage of the most advanced SIP-based services and achieve step-changes in business performance.
Maintaining vital communications during unplanned business interruptions requires effective, cost efficient solutions that are easy to implement and align with strategic priorities. We combine our years of experience in this area with the latest inbound call management systems, mobile communications and number translation services to design smart, tailored plans that simply work.
Our hosted voice services allow your business to flex with changing needs, simplify your comms infrastructure and keep cost under control. Benefit from on-demand services that support slicker call management, flexible working practices, cheaper calls and business continuity planning.
Our UC solutions support all your people, in the office and out, with a single phone number, a single mailbox and a single user interface across all devices. Discover the feature-rich functionality that will help you simplify operations, improve customer service and increase productivity – deployed onsite or as a hosted solution.
Companies looking to improve agility and enhance frontline customer service depend on our inbound call management and number translation services to drive performance. Solutions are easily implemented and designed to simplify operational processes, cut customer waiting times and ensure that all calls are efficiently routed to their correct destinations.
Configure and control your mobile estate from a single screen.
Save up to 90% on international roaming charges and improve connectivity.
Compliantly capture, analyse and report on multimedia comms in real-time
DoubleEdge planned and implemented a new cloud-based system and WiFi access points in just 6 weeks across UK and European branches.
As with any office move, logistics had to be planned carefully to avoid disruption, guarantee availability of services and ensure business continuity.
DoubleEdge enhances global business communications and reduces operational costs.
Identification of billing errors and renegotiation of contracts deliver significant reductions in mobile spend.
DoubleEdge delivers the agility and responsiveness needed to meet critical deadlines for new store installs.